> ## Documentation Index
> Fetch the complete documentation index at: https://docs.userjourneys.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Solutions for common issues with interviews, microphone access, and audio playback.

## No insights appearing

[Insights](/interviews/insights) require multiple completed interviews to identify patterns. You'll need 3-5 successful interviews before insights generate. They appear automatically—no action needed on your part.

## Microphone permission denied

Users must grant microphone access to participate in interviews. If permission was denied:

<Steps>
  <Step title="Open browser settings">
    Click the lock or info icon in the browser address bar.
  </Step>

  <Step title="Find microphone permission">
    Look for "Microphone" in the site permissions list.
  </Step>

  <Step title="Set to Allow">
    Change the permission from "Block" to "Allow".
  </Step>

  <Step title="Reload the page">
    Refresh to apply the new permission.
  </Step>
</Steps>

## User can't start interview

Check these common causes:

| Issue               | Solution                                  |
| ------------------- | ----------------------------------------- |
| Experiment paused   | Resume the experiment from your dashboard |
| Usage limit reached | Upgrade plan or wait for limit reset      |
| Microphone denied   | Follow steps above to grant permission    |
| Unsupported browser | Use Chrome, Firefox, Safari, or Edge      |

## Audio not playing

If interview audio won't play:

* Check browser audio permissions for the site
* Try a different browser
* Note: Some failed interviews may not have audio available

## Interview marked "Poor quality"

The system determined the feedback wasn't useful for insights. Common causes:

* Very short conversation (under 2 minutes)
* Off-topic discussion
* One-word answers throughout

Enable the **Show low quality** filter on the conversation history page to see the transcript and understand why. You can also manually override the quality rating from the conversation detail view's actions dropdown. See [Quality Evaluation](/interviews/quality) for more details.