> ## Documentation Index > Fetch the complete documentation index at: https://docs.userjourneys.ai/llms.txt > Use this file to discover all available pages before exploring further. # Support & Contact > How to reach userjourneys.ai — product help, security disclosures, privacy requests, and abuse reports — with response targets and what to include. Pick the channel that matches what you need. We respond within the targets below, and we take every message seriously. ## Contact channels | What you need | Where to send it | Target response | | ---------------------------------------------- | ----------------------------------------------------------- | --------------- | | Product help, bug reports, general questions | [support@userjourneys.ai](mailto:support@userjourneys.ai) | 2 business days | | Security vulnerabilities and incidents | [security@userjourneys.ai](mailto:security@userjourneys.ai) | Within 24 hours | | Privacy and data subject requests (GDPR, CCPA) | [privacy@userjourneys.ai](mailto:privacy@userjourneys.ai) | Within 30 days | | Abuse or acceptable use violations | [abuse@userjourneys.ai](mailto:abuse@userjourneys.ai) | 2 business days | | Sales, demos, and trials | [Book a demo](https://cal.com/userjourneys/demo) | — | These response targets apply to standard users. Customers with an executed Master Service Agreement or enterprise SLA may have different commitments as defined in their contract; where a signed agreement conflicts with the targets above, the signed agreement governs. ## What you can report Use the channels above to let us know about: * Bugs and unexpected behavior * Service failures or degraded performance * Security vulnerabilities or suspicious activity * Privacy concerns and data subject requests * Feature requests and product feedback * Complaints about our service or personnel * Requests for information about how our platform works ## Business hours We handle routine inquiries **Monday through Friday, 9am–6pm Pacific Time**, excluding US public holidays. Security reports are triaged outside business hours when appropriate; other inquiries received outside business hours are picked up the next business day. ## Security vulnerability disclosure We welcome reports from security researchers and customers who identify vulnerabilities in our platform. ### How to report Send vulnerability reports to [security@userjourneys.ai](mailto:security@userjourneys.ai). Include: * A description of the issue and its potential impact * Steps to reproduce, ideally with a proof of concept * Affected URLs, endpoints, or components * Your assessment of severity, if you have one ### What to expect We acknowledge all security reports within 24 hours. We classify the finding by severity (critical, high, medium, or low) and open an internal tracking ticket. We remediate within the service-level agreements defined in our internal Vulnerability Management Policy, prioritized by severity. We follow up when a fix is deployed and coordinate any public disclosure with you. ### Safe harbor We will not pursue legal action against security researchers who: * Make a good-faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our services * Only interact with accounts they own or have explicit permission to access * Do not access, modify, exfiltrate, or delete data that is not their own * Avoid attacks that could harm the reliability or integrity of our services, such as denial-of-service, spam, or social engineering of our employees or customers * Report the vulnerability promptly and give us a reasonable time to respond before any public disclosure ## Privacy and data subject requests If you are a California resident, an EU or UK data subject, or otherwise entitled to make a data subject request under applicable privacy law, email [privacy@userjourneys.ai](mailto:privacy@userjourneys.ai) with: * The type of request (access, correction, deletion, portability, or opt-out) * The email address associated with your account * Any additional information needed to verify your identity We respond to verifiable requests within 30 days, or within any shorter period required by law. See our [Privacy Policy](https://userjourneys.ai/privacy) for the full description of your rights. ## Company and legal entity userjourneys.ai is a product of **KSP Studio, Inc.** **Mailing address** KSP Studio, Inc.
2261 Market Street STE 86809
San Francisco, CA 94114
United States For privacy-related postal correspondence, please include "Attn: Privacy" on the envelope. ## Related resources How we collect, use, and protect personal information. The agreement governing use of the userjourneys.ai platform. Guides for interviews, funnels, and integrations. Talk to the team about enterprise use cases.