2
AI identifies friction
Our models watch your replays to find where users are confused, stuck or giving up.For example:
- Long time spent on a page, modal, component
- Abandonments at critical steps (checkout, login, onboarding) and the why behind them
- Users getting stuck in navigation loops and dead-ends
- bugs and errors that block users from completing their journey
3
Tickets are generated and prioritized
Quickly identify the high impact issues.
| Title | Priority | Affected Users |
|---|---|---|
| Onboarding search fails to find companies, users abandon | High | 77 |
| User can accidentally remove their own access | Medium | 2 |
| File upload failure shows a generic error | Low | 20 |
4
Double check the details
Under each ticket you will find every replay where the issue occurred along with a more detailed description and reproduction steps.
Quickly scan the replay by clicking through the reproduction steps.
5
Triage the ticket
if the issue is important and should be fixed, you can “Accept” it and optionally copy it to your project management tool. We also have a “Copy Prompt” button if you want to use AI to fix the issue immediately.
Otherwise, you can “Reject” it and the issue will be ignored.