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Not all interviews provide useful feedback. The system automatically evaluates each interview as Successful or Unsuccessful based on the quality of responses.

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What Makes an Interview Unsuccessful

  • Very short duration — Interviews under 2 minutes typically lack substance
  • Off-topic discussion — User didn’t address your questions
  • Technical issues — Audio problems or disconnections interrupted the conversation
  • One-word answers — Only brief, surface-level responses throughout
  • Uncooperative behavior — User was joking, testing the system, or not engaging genuinely

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How Quality Affects Results

StatusDefault VisibilityIncluded in Insights
SuccessfulShownYes
UnsuccessfulHiddenNo
Unsuccessful interviews are excluded from insights to prevent low-quality responses from skewing your patterns.

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Viewing Low-Quality Interviews

To see unsuccessful interviews and understand why they failed:
  1. Open the experiment dropdown
  2. Toggle “Show all responses”
  3. Review transcripts to understand what went wrong
If you’re seeing many unsuccessful interviews, review your experiment setup. Clearer questions, better product context, or a different audience might help.