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No insights appearing

Insights require multiple completed interviews to identify patterns. You’ll need 3-5 successful interviews before insights generate. They appear automatically—no action needed on your part.

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Microphone permission denied

Users must grant microphone access to participate in interviews. If permission was denied:
1

Open browser settings

Click the lock or info icon in the browser address bar.
2

Find microphone permission

Look for “Microphone” in the site permissions list.
3

Set to Allow

Change the permission from “Block” to “Allow”.
4

Reload the page

Refresh to apply the new permission.

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User can’t start interview

Check these common causes:

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Audio not playing

If interview audio won’t play:
  • Check browser audio permissions for the site
  • Try a different browser
  • Note: Some failed interviews may not have audio available

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Interview marked “Poor quality”

The system determined the feedback wasn’t useful for insights. Common causes:
  • Very short conversation (under 2 minutes)
  • Off-topic discussion
  • One-word answers throughout
Enable the Show low quality filter on the conversation history page to see the transcript and understand why. You can also manually override the quality rating from the conversation detail view’s actions dropdown. See Quality Evaluation for more details.